FOOTSTEPS CARE GROUP
GENERAL ENQUIRIES
Welcome to our General Enquiries hub.
If you have a question about Footsteps Care Group, we're here to help. Whether you're looking for information about our services, employment opportunities, sponsorship, training, or any other aspect of our organisation, our friendly team is happy to assist.
You can contact us by email or telephone, and we'll aim to respond to your enquiry as quickly as possible. We pride ourselves on providing helpful, accurate information and excellent customer service to everyone who gets in touch.
If your enquiry relates to a referral for one of our services, please contact the relevant home or service directly so your request can be dealt with as quickly as possible.
Thank you for your interest in Footsteps Care Group. We look forward to hearing from you and assisting you with your enquiry.
HUMAN RESOURCES
At Footsteps Care Group, the Human Resources team is here to support every stage of the employee journey. From the moment someone applies for a role, through recruitment and onboarding, throughout their employment, and ultimately when they leave the organisation, we work to ensure every employee has a positive and well-supported experience.
Our team is responsible for a wide range of people-focused activities, including recruitment and selection, HR administration, pay and benefits, learning and development, employee relations, performance management, sponsorship and immigration compliance, and ensuring our policies and procedures are applied fairly and consistently.
We also develop and implement processes that help our organisation attract, support, develop, and retain talented people, enabling our teams to provide the highest standard of care.
Melanie Ferreira (Assoc CIPD)
People Relations & HR Enquiries
melanie.ferreira@footstepscare.net
applications@footstepscare.net
020 3307 9133
COMPLIMENTS AND COMPLAINTS
At Footsteps Care Group, we welcome all feedback, whether it's a compliment, comment, suggestion, or complaint. Feedback helps us celebrate what we're doing well while identifying opportunities to improve the quality of the care and support we provide.
We take all complaints seriously and are committed to investigating them thoroughly, fairly, and without delay. We encourage everyone to share their views openly and will always treat concerns with respect and confidentiality.
We welcome feedback from the people we support, their families and advocates, our employees, professionals and partner organisations, and members of the public. Every concern is valued and used to help us continuously improve our services.
If you would like to make a complaint in writing, please send it to: Complaints & Compliments, Footsteps Care Group.
515–519 Green Lane, Ilford, Essex, IG3 9RH
Footsteps Care Group, 515-519 Green Lane, Goodmayes, Ilford, Essex, IG3 9RH
Have a question? We'd love to hear from you!
Footsteps Care Group, 515-519 Green Lane, Goodmayes, Ilford, Essex, IG3 9RH
Email: jo.wright@footstepscare.net, Tel: 0203 307 9133
