At Footsteps Care Group, we believe that our greatest strength is our people. Every member of staff plays an important role in delivering safe, compassionate, and high-quality care, and our Human Resources (HR) team is committed to supporting you throughout every stage of your employment. Whether you are joining the organisation for the first time, developing your career, changing roles, or simply need advice or guidance, we are here to help.

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The HR department is much more than recruitment and contracts. Our role is to ensure that every employee feels supported, valued, and treated fairly while helping to create a positive, respectful, and inclusive working environment where everyone can thrive. We understand that every employee's journey is different, and we aim to provide a professional, approachable, and confidential service whenever it is needed. Our door is always open, and no question or concern is too small.

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From the moment you apply to join Footsteps Care Group, the HR team works behind the scenes to make your journey as smooth as possible. Our aim is to ensure that every new colleague receives the support, training, and information they need to feel confident and prepared from their very first day with us.

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Throughout your employment, HR continues to provide support across a wide range of areas. Whether you have questions about any HR matter, we are always happy to help. Our team also works closely with managers and employees to ensure that workplace issues are dealt with fairly, consistently, and professionally. Employment legislation and workplace procedures can sometimes be difficult to navigate, so we are here to provide clear advice, guidance, and reassurance whenever you need it.

 

​One of the most important parts of our role is supporting the wellbeing of our employees. We recognise that life outside of work can sometimes be challenging, and personal circumstances can have an impact on health, wellbeing, and performance at work. Whether you are experiencing difficulties in your personal life, or simply need someone to point you in the right direction, the HR team is here to listen and offer support wherever we can.

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Approach to Agency Staff

 

At our homes, the use of agency staff is always a last resort. Our priority is to provide continuity of care by maintaining a stable, consistent team for the people we support. When additional staffing is required, we only work with a small number of trusted agency providers with whom we have established positive working relationships.

 

Wherever possible, we request the same agency staff members each time to ensure familiarity with our home, our team, and, most importantly, the individuals we support. We build professional relationships with agency workers and expect them to uphold the same high standards of care, professionalism, and conduct as our employed staff.

 

We carry out annual quality assurance inspections of all agency providers we use to ensure they remain compliant with all relevant legal and regulatory requirements. This includes checking that they have robust recruitment procedures, appropriate employment checks, and effective governance arrangements. All agency staff supplied to our homes have been recruited through safer recruitment processes, including the necessary background checks.

 

Any agency staff who work with us on a regular basis are fully integrated into the team. They are expected to complete any mandatory or role-specific training required to safely support the people living in our homes. They are also invited to attend team meetings, participate in supervision, and receive ongoing feedback to ensure they understand our values, policies, and ways of working.

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